Measure and improve
your phone support
customer satisfaction

Send customer satisfaction surveys after your phone conversations,
and measure your team's performance.

Built for

Easy to install

You can start sending surveys in less than 90 seconds

Fully customizable

Create branded surveys and define when each should be sent

Excellent support

Our customers help shape our roadmap

SMS and Email surveys

Automatically send your surveys using the best available channel, as soon as the conversation ends.

Create as many different surveys as you need
Use the form builder to add your questions (CSAT, NPS, and more)
Style the surveys to match your brand

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Flexible sending

Send the right survey to the right contact. Configure which survey will get sent based on:

The call direction (inbound or outbound)
Which business phone number was used
Which agent was involved in call
The duration of the call
If specific tags have been added to the call

And also limit how often each contact will receive surveys

Example of triggers

Reports & analytics

See all the important information in Postcall's dashboard.

Instant notifications when surveys are completed
See all the survey results
Filter and segment the survey results
Track score changes over time and identify trends
Monitor your team's performance using the agent leaderboard
Daily email reports
Export all survey results (Excel or CSV)
or use Webhooks to build your own workflow

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CRM & Helpdesk integrations

Access the survey results in your CRM or ticketing system
Sync your contacts to Postcall, so surveys can be delivered by email