Send customer satisfaction surveys after your phone conversations

Measure your customer satisfaction, and your team's performance

Built for Aircall RingCentral

The only survey app that's
purpose built for call centers

Easy setup

Postcall has approved integrations in each marketplace, you can start sending surveys in just a few clicks

Fully customizable

Create branded surveys, customize your questions using the form builder, and define when each survey should be sent

Advanced reporting

Survey results are linked to the call, so you can analyze the responses by contact or agent

Flexible pricing

Flexible usage based pricing keeps things simple, with no long-term contracts to lock you in

Auto sync

Postcall uses the existing information in your phone system, so there's no need for manual syncing

Excellent support

Schedule a call to go through the account setup, or do it yourself and get in touch if there's something we can help with

SMS and Email surveys

Automatically send your surveys using the best available channel, as soon as the conversation ends.

  • Create as many different surveys as you need
  • Use the form builder to add your questions (CSAT, NPS, and more)
  • Style the surveys to match your brand
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Flexible sending

Send the right survey to the right contact. Configure which survey will get sent based on:

  • The call direction (inbound or outbound)
  • Which business phone number was used
  • Which agent was involved in call
  • The duration of the call
  • If specific tags have been added to the call
  • And also limit how often each contact will receive surveys
Example of triggers

Powerful integrations

  • Access the survey results in your CRM or ticketing system
  • Sync your contacts to Postcall, so surveys can be delivered by email

Reports & analytics

See all the important information in Postcall's dashboard.

  • Instant notifications when surveys are completed
  • Filter and segment the survey results
  • Track score changes over time and identify trends
  • Monitor your team's performance using the agent leaderboard
  • Daily email reports
  • Export all survey results (Excel or CSV)
  • or use Webhooks to build your own workflow
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Start sending today, try it for free