Send customer satisfaction surveys after your phone conversations

Measure your customer satisfaction, and your team's performance

Built for

The only survey app that's
purpose built for call centers

Easy setup

Postcall has approved integrations in each marketplace, you can start sending surveys in just a few clicks

Fully customizable

Create branded surveys, customize your questions using the form builder, and define when each survey should be sent

Advanced reporting

Survey results are linked to the call, so you can analyze the responses by contact or agent

Flexible pricing

Flexible usage based pricing keeps things simple, with no long-term contracts to lock you in

Auto sync

Postcall uses the existing information in your phone system, so there's no need for manual syncing

Excellent support

Schedule a call to go through the account setup, or do it yourself and get in touch if there's something we can help with

SMS and Email surveys

Automatically send your surveys using the best available channel, as soon as the conversation ends.

Create as many different surveys as you need
Use the form builder to add your questions (CSAT, NPS, and more)
Style the surveys to match your brand

Flexible sending

Send the right survey to the right contact. Configure which survey will get sent based on:

The call direction (inbound or outbound)
Which business phone number was used
Which agent was involved in call
The duration of the call
If specific tags have been added to the call

And also limit how often each contact will receive surveys

Powerful integrations

Access the survey results in your CRM or ticketing system
Sync your contacts to Postcall, so surveys can be delivered by email

HubSpot

Salesforce

Zendesk

Pipedrive

Gorgias

Webhooks

Aircall

RingCentral

Geckoboard

Reports & analytics

See all the important information in Postcall's dashboard.

Instant notifications when surveys are completed
Filter and segment the survey results
Track score changes over time and identify trends
Monitor your team's performance using the agent leaderboard
Daily email reports
Export all survey results (Excel or CSV)
or use Webhooks to build your own workflow