Measure and improve
your phone support
customer satisfaction

Send customer satisfaction surveys after your phone conversations,
and measure your team's performance.

Built for Aircall RingCentral

Easy to install

You can start sending surveys in less than 90 seconds

Fully customizable

Create branded surveys and define when each should be sent

Excellent support

Our customers help shape our roadmap

SMS and Email surveys

Automatically send your surveys using the best available channel, as soon as the conversation ends.

  • Create as many different surveys as you need
  • Use the form builder to add your questions (CSAT, NPS, and more)
  • Style the surveys to match your brand
Image of SMS notification Image of email notification

Flexible sending

Send the right survey to the right contact. Configure which survey will get sent based on:

  • The call direction (inbound or outbound)
  • Which business phone number was used
  • Which agent was involved in call
  • The duration of the call
  • If specific tags have been added to the call
  • And also limit how often each contact will receive surveys
Example of triggers

Reports & analytics

See all the important information in Postcall's dashboard.

  • Instant notifications when surveys are completed
  • See all the survey results
  • Filter and segment the survey results
  • Track score changes over time and identify trends
  • Monitor your team's performance using the agent leaderboard
  • Daily email reports
  • Export all survey results (Excel or CSV)
  • or use Webhooks to build your own workflow
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CRM & Helpdesk integrations

  • Access the survey results in your CRM or ticketing system
  • Sync your contacts to Postcall, so surveys can be delivered by email

Start sending today, try it for free