Send customer satisfaction surveys after your phone calls
Measure customer satisfaction, and your team's performance
The only survey app that's
purpose built for contact centers
Easy setup
Postcall has approved integrations in each marketplace, you can start sending surveys in just a few clicks
Fully customizable
Create branded surveys, customize your questions using the form builder, and define when each survey should be sent
Advanced reporting
Survey results are linked to the call, so you can analyze the responses by contact or agent
Flexible pricing
Flexible usage based pricing keeps things simple, with no long-term contracts to lock you in
Auto sync
Postcall uses the existing information in your phone system, so there's no need for manual syncing
Excellent support
Schedule a call to go through the account setup, or do it yourself and get in touch if there's something we can help with
SMS, Email, and IVR surveys
Send surveys during the call via IVR menus, or automatically after the call ends using SMS/email.
Create as many different surveys as you need- Use the form builder to add your questions (CSAT, NPS, and more)
- Style the surveys to match your brand
Automated SMS/Email surveys
- Works best with calls from mobile numbers
- Setup your own questions in our form builder
- Multilingual support
- Configure when the survey is sent
(filter by call direction, phone number, call queue, etc) - Fully customizable SMS and Email templates
- Visually match the survey to your brand
In-call IVR surveys
Manually transfer the calls to the survey.
- Works for all calls (no landline limitations)
- Setup your own questions in our form builder
- Multilingual support
- Keypress answers or voice recordings
- Voice recordings automatically transcribed
- Can work with any phone system, even if not listed above!
Powerful integrations
Access the survey results in your CRM or ticketing system- Sync your contacts to Postcall, so surveys can be delivered by email
Aircall
RingCentral
OpenPhone
Zoom Phone
GoTo Connect
Zendesk
Ringover
HubSpot
Salesforce
Intercom
Pipedrive
Shopify
Gorgias
Zoho
Webhooks
Geckoboard
Reports & analytics
See all the important information in Postcall's dashboard.
- Instant notifications when surveys are completed
- Filter and segment the survey results
- Track score changes over time and identify trends
- Monitor your team's performance using the agent leaderboard
- Daily email reports
- Export all survey results (Excel or CSV)
- or use Webhooks to build your own workflow
Start sending today, try it for free