Send customer satisfaction surveys after your phone calls

Measure customer satisfaction, and your team's performance

Aircall RingCentral OpenPhone Zendesk Zoom Phone Ringover GoTo Connect

The only survey app that's
purpose built for contact centers

Easy setup

Postcall has approved integrations in each marketplace, you can start sending surveys in just a few clicks

Fully customizable

Create branded surveys, customize your questions using the form builder, and define when each survey should be sent

Advanced reporting

Survey results are linked to the call, so you can analyze the responses by contact or agent

Flexible pricing

Flexible usage based pricing keeps things simple, with no long-term contracts to lock you in

Auto sync

Postcall uses the existing information in your phone system, so there's no need for manual syncing

Excellent support

Schedule a call to go through the account setup, or do it yourself and get in touch if there's something we can help with

SMS, Email, and IVR surveys

Send surveys during the call via IVR menus, or automatically after the call ends using SMS/email.

  • Create as many different surveys as you need
  • Use the form builder to add your questions (CSAT, NPS, and more)
  • Style the surveys to match your brand
Image of phone and notifications

Automated SMS/Email surveys

  • Works best with calls from mobile numbers
  • Setup your own questions in our form builder
  • Multilingual support
  • Configure when the survey is sent
    (filter by call direction, phone number, call queue, etc)
  • Fully customizable SMS and Email templates
  • Visually match the survey to your brand
Example of triggers

In-call IVR surveys

Manually transfer the calls to the survey.

  • Works for all calls (no landline limitations)
  • Setup your own questions in our form builder
  • Multilingual support
  • Keypress answers or voice recordings
  • Voice recordings automatically transcribed
  • Can work with any phone system, even if not listed above!

Powerful integrations

  • Access the survey results in your CRM or ticketing system
  • Sync your contacts to Postcall, so surveys can be delivered by email
Aircall logo Aircall
RingCentral logo RingCentral
OpenPhone logo OpenPhone
Zoom Phone logo Zoom Phone
GoTo Connect logo GoTo Connect
Zendesk logo Zendesk
ringover logo Ringover
HubSpot logo HubSpot
Salesforce logo Salesforce
Intercom logo Intercom
Pipedrive logo Pipedrive
Shopify logo Shopify
Gorgias logo Gorgias
Zoho logo Zoho
Webhooks logo Webhooks
Geckoboard logo Geckoboard

Reports & analytics

See all the important information in Postcall's dashboard.

  • Instant notifications when surveys are completed
  • Filter and segment the survey results
  • Track score changes over time and identify trends
  • Monitor your team's performance using the agent leaderboard
  • Daily email reports
  • Export all survey results (Excel or CSV)
  • or use Webhooks to build your own workflow
Image of chart

Start sending today, try it for free